Service Policy |Bath Depot

Policy & Guarantee

Policy & Guarantee

General's Bath-depot products carry a one year limited warranty against defect or breakage except as noted below. The Hot-Shot pipe thawing machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are warranted for one year) against defect or breakage except as noted below.Should any part break or fail to work properly within the warranty period following purchase, it will be repaired or replaced at our discretion at no charge.

If a Flexicore cable or Flexicore Closet Auger should break during this period, it too will be repaired or replaced at our expense, the choice to be made by us. No adjustment can be made on kinked cables, since a kink is  evidence of abuse and results from the use of too much pressure or use in too large a line. Also, no adjustment can be made where there is considerable wear at the point of the break, or if a hand cable is used in a power machine.

Some parts, such as cutters, leaders, push rods, jet hoses, and nozzles, are subject to severe wear and are repaired or replaced within one year only if a flaw in the material causes breakage.

"G", "L", and "R" type sectional cables are covered by a 90 day warranty, in accordance with the terms outlined above.

Damage due to negligence, rust, exposure to corrosive chemicals, improper usage,failure to follow instructions, accidents, or alteration from original design is not covered by this warranty.

In order to handle any adjustment with a minimum of delay, please follow this procedure:

1. Return the part to your wholesaler, and have them notify us immediately with complete information on the problem.

2. On power machines, we must have the serial number, the date of purchase, and the name of the wholesaler from whom your machine was purchased.

To activate your machine warranty, your warranty card must be filled out and sent to us immediately after your machine is purchased.

3. We will then advise your wholesaler if the part should be returned to us and assign a return merchandise authorization (RMA) number.Ship freight prepaid,and you will be compensated for these charges if it is determined that the part is defective.If repairs are necessary due to conditions beyond our control, or if the item is out of warranty, we will do the work at the lowest possible cost, but a charge will be made.

This warranty is made in place of other warranties, expressed, statutory or implied, including those of merchantability and of fitness for purpose. General shall not be responsible for any incidental or consequential damages.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you.

Bath Depot Sanitary Co,. Ltd. (“Bath Depot”) warrants to the original purchaser and consumer (the “Customer”) that this Bath Depot product (including but not limited to faucets, shower pans, toilet covers, bathtubs, shower modules and water tanks (collectively referred to as the “Products”) will be free from defects in material or workmanship, when properly installed pursuant to Bath Depot’s installation instructions, for the following

WARRANTY PERIODS:

(a) Products: Five (5) years from the Products date of purchase, but not more

than six years from manufacturing date.

(b) Accessories: Three (3) years from the Products date of purchase, but not

more than four years from manufacturing date. Accessories to the Products are

factory installed and include, but are not limited to Valves,Shower spray units.

To obtain warranty service, the Customer must give prompt written notice to

Bath Depot of any claim prior to the expiration of the applicable Warranty Period.

Bath Depot Sanitary Co,. Ltd. 

Xxxxxxx

Bath Depot shall, as its sole obligation, and Customer’s sole and exclusive remedy for any breach of the limited warranty set forth herein, repair, or, at its option, replace the Product. If Bath Depot determines that repair or replacement of the defective Product is not commercially practicable, Bath Depot may accept return of the Product and refund the purchase price paid by Customer for the defective Product. Any repair, replacement or warranty service by Bath Depot hereunder will not extend the applicable Warranty Periods. Unless otherwise agreed upon

by Bath Depot in writing, Customer will bear the costs of access, de-installation, re-installation and transportation of Product to Bath Depot and back to Customer. Any modification or repair of any of the Products not authorized by Bath Depot will

render this warranty null and void. Bath Depot does not warrant the Products or any repaired or replacement parts against normal wear and tear. 

This limited warranty is null and void if the Product has been subjected during the applicable Warranty Period to faulty installation, maintenance, abuse, accident or other damages or if it was not installed in accordance with Bath Depot’s instructions.

Building Code Compliance is not covered by this limited warranty. Local building codes vary considerably, the Customer of this Product is responsible for checking with local building or plumbing contractors to insure local code compliance before installation.

EXCEPT FOR THE LIMITED WARRANTIES SET FORTH ABOVE, THE PRODUCTS ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. BATH DEPOT EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT

OF THIRD PARTY RIGHTS. BATH DEPOT DOES NOT WARRANT THAT THE PRODUCTS FURNISHED HEREUNDER WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR DEFECT-FREE OR THAT ALL DEFECTS WILL BE CORRECTED. CUSTOMER ACKNOWLEDGES THAT IT HAS RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES PROVIDED HEREIN. IN NO EVENT WILL BATH DEPOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES; INCLUDING WITHOUT LIMITATION ANY LOST PROFITS AND COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCT, ARISING OUT OF OR RELATED TO A BREACH OF THIS LIMITED WARRANTY.

Some countries do not allow exclusions or limitations on implied warranties. Thus, the above exclusions or limitations may not apply. This warranty gives you specific legal rights. Customer may also have other rights which may vary from countries to countries.Customer installation and maintenance instructions are contained in the Owner’s Manual and Instruction Guide located at www.bathdepot-sanitary.com or at the address above.

TEL:+86 1860 1997 591 / +86 1771 8328 596
FAX:
E-MAIL:sales@bathdepot-sanitary.com

CopyRight 2015 Bath Depot All Right Reserved.
Current Position : HomeLiterature CenterPolicy & Guarantee

Policy & Guarantee

General's Bath-depot products carry a one year limited warranty against defect or breakage except as noted below.The Hot-Shot pipe thawing machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are warranted for one year) against defect or breakage except as noted below.Should any part break or fail to work properly within the warranty period following purchase, it will be repaired or replaced at o...

Policy & Guarantee

General's Bath-depot products carry a one year limited warranty against defect or breakage except as noted below. The Hot-Shot pipe thawing machines and all other Gen-Eye Pipe Inspection/Location Systems carry a two year limited warranty (except the LCD Monitor, DVDR, and SD Card Reader which are warranted for one year) against defect or breakage except as noted below.Should any part break or fail to work properly within the warranty period following purchase, it will be repaired or replaced at our discretion at no charge.

If a Flexicore cable or Flexicore Closet Auger should break during this period, it too will be repaired or replaced at our expense, the choice to be made by us. No adjustment can be made on kinked cables, since a kink is  evidence of abuse and results from the use of too much pressure or use in too large a line. Also, no adjustment can be made where there is considerable wear at the point of the break, or if a hand cable is used in a power machine.

Some parts, such as cutters, leaders, push rods, jet hoses, and nozzles, are subject to severe wear and are repaired or replaced within one year only if a flaw in the material causes breakage.

"G", "L", and "R" type sectional cables are covered by a 90 day warranty, in accordance with the terms outlined above.

Damage due to negligence, rust, exposure to corrosive chemicals, improper usage,failure to follow instructions, accidents, or alteration from original design is not covered by this warranty.

In order to handle any adjustment with a minimum of delay, please follow this procedure:

1. Return the part to your wholesaler, and have them notify us immediately with complete information on the problem.

2. On power machines, we must have the serial number, the date of purchase, and the name of the wholesaler from whom your machine was purchased.

To activate your machine warranty, your warranty card must be filled out and sent to us immediately after your machine is purchased.

3. We will then advise your wholesaler if the part should be returned to us and assign a return merchandise authorization (RMA) number.Ship freight prepaid,and you will be compensated for these charges if it is determined that the part is defective.If repairs are necessary due to conditions beyond our control, or if the item is out of warranty, we will do the work at the lowest possible cost, but a charge will be made.

This warranty is made in place of other warranties, expressed, statutory or implied, including those of merchantability and of fitness for purpose. General shall not be responsible for any incidental or consequential damages.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion of limitation of incidental or consequential damages, so these limitations may not apply to you.

Bath Depot Sanitary Co,. Ltd. (“Bath Depot”) warrants to the original purchaser and consumer (the “Customer”) that this Bath Depot product (including but not limited to faucets, shower pans, toilet covers, bathtubs, shower modules and water tanks (collectively referred to as the “Products”) will be free from defects in material or workmanship, when properly installed pursuant to Bath Depot’s installation instructions, for the following

WARRANTY PERIODS:

(a) Products: Five (5) years from the Products date of purchase, but not more

than six years from manufacturing date.

(b) Accessories: Three (3) years from the Products date of purchase, but not

more than four years from manufacturing date. Accessories to the Products are

factory installed and include, but are not limited to Valves,Shower spray units.

To obtain warranty service, the Customer must give prompt written notice to

Bath Depot of any claim prior to the expiration of the applicable Warranty Period.

Bath Depot Sanitary Co,. Ltd. 

Xxxxxxx

Bath Depot shall, as its sole obligation, and Customer’s sole and exclusive remedy for any breach of the limited warranty set forth herein, repair, or, at its option, replace the Product. If Bath Depot determines that repair or replacement of the defective Product is not commercially practicable, Bath Depot may accept return of the Product and refund the purchase price paid by Customer for the defective Product. Any repair, replacement or warranty service by Bath Depot hereunder will not extend the applicable Warranty Periods. Unless otherwise agreed upon

by Bath Depot in writing, Customer will bear the costs of access, de-installation, re-installation and transportation of Product to Bath Depot and back to Customer. Any modification or repair of any of the Products not authorized by Bath Depot will

render this warranty null and void. Bath Depot does not warrant the Products or any repaired or replacement parts against normal wear and tear. 

This limited warranty is null and void if the Product has been subjected during the applicable Warranty Period to faulty installation, maintenance, abuse, accident or other damages or if it was not installed in accordance with Bath Depot’s instructions.

Building Code Compliance is not covered by this limited warranty. Local building codes vary considerably, the Customer of this Product is responsible for checking with local building or plumbing contractors to insure local code compliance before installation.

EXCEPT FOR THE LIMITED WARRANTIES SET FORTH ABOVE, THE PRODUCTS ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. BATH DEPOT EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT

OF THIRD PARTY RIGHTS. BATH DEPOT DOES NOT WARRANT THAT THE PRODUCTS FURNISHED HEREUNDER WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR DEFECT-FREE OR THAT ALL DEFECTS WILL BE CORRECTED. CUSTOMER ACKNOWLEDGES THAT IT HAS RELIED ON NO WARRANTIES OTHER THAN THE EXPRESS WARRANTIES PROVIDED HEREIN. IN NO EVENT WILL BATH DEPOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES; INCLUDING WITHOUT LIMITATION ANY LOST PROFITS AND COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCT, ARISING OUT OF OR RELATED TO A BREACH OF THIS LIMITED WARRANTY.

Some countries do not allow exclusions or limitations on implied warranties. Thus, the above exclusions or limitations may not apply. This warranty gives you specific legal rights. Customer may also have other rights which may vary from countries to countries.Customer installation and maintenance instructions are contained in the Owner’s Manual and Instruction Guide located at www.bathdepot-sanitary.com or at the address above.


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